Summary: Pandora Web Studio collects only the information necessary to deliver our services and respond to your enquiries. We do not sell your data. We do not share it with third parties except where necessary to operate our business. You can request deletion of your data at any time.
Who We Are
Pandora Web Studio ("we", "us", "our") is a web and mobile application development company registered in India. We provide WordPress development, Shopify store development, and mobile application development services to clients in India and internationally.
Our website address is: www.pandorawebstudio.com
For all privacy-related matters, the data controller is Pandora Web Studio. You can contact us at admin@pandorawebstudio.com.
Information We Collect
We collect information in two ways — information you give us directly, and information collected automatically when you use our website.
Information You Provide Directly
- Contact details — your name, email address, and phone number when you submit an enquiry form or contact us via WhatsApp.
- Project details — information about your project requirements, budget, and timeline that you share with us voluntarily.
- Communication records — emails, WhatsApp messages, and call records related to your enquiry or project.
- Payment information — billing name and address. We do not store card numbers or banking details directly; these are handled by our payment partners.
Information Collected Automatically
- Usage data — pages visited, time spent on the site, referring URL, browser type, and device type.
- IP address — used to determine approximate geographic location and to protect against fraud.
- Cookies and tracking — see Section 5 for full details.
How We Use Your Data
We only use your data for legitimate business purposes. The table below explains each use and our legal basis for it.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Responding to your enquiry and sending a quote | Name, email, phone, project details | Legitimate interest / pre-contract |
| Delivering the services you have contracted us for | Name, email, phone, project details | Contractual obligation |
| Sending project updates and communications | Name, email, phone | Contractual obligation |
| Processing payments and issuing invoices | Name, billing address, payment reference | Contractual obligation |
| Improving our website and services | Usage data, cookies | Legitimate interest |
| Sending occasional promotional emails (if opted in) | Name, email | Consent |
| Complying with legal or regulatory obligations | As required by law | Legal obligation |
We will never use your data for automated decision-making or profiling that has a legal or significant effect on you.
Data Storage & Security
Your data is stored securely on servers located in India and/or on Google's infrastructure (Google Sheets, Google Workspace), which is protected by enterprise-grade security controls.
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure, including:
- SSL/TLS encryption on all website pages and form submissions
- Access controls limiting who within our team can view your data
- Regular security reviews of our systems and third-party tools
- Secure deletion of data when it is no longer required
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:
- Enquiry data (no project started): 12 months from date of last contact.
- Client project data: 7 years from project completion for financial and legal record-keeping purposes.
- Marketing consent records: Until you withdraw consent.
Cookies
Our website uses cookies — small text files stored on your device — to improve your browsing experience. We use the following categories of cookies:
| Cookie Type | Purpose | Can You Opt Out? |
|---|---|---|
| Essential | Required for the website to function (e.g. form security, session management) | No — required for operation |
| Analytics | Google Analytics — understanding how visitors use our site (page views, time on site) | Yes — via browser settings |
| Marketing | Google Ads — measuring the effectiveness of our advertising campaigns | Yes — via browser settings or opt-out tools |
You can control or delete cookies at any time through your browser settings. Disabling non-essential cookies will not affect your ability to use our website.
To opt out of Google Analytics tracking specifically, you can install the Google Analytics Opt-out Browser Add-on.
Third-Party Services
We use trusted third-party services to operate our business. These parties may process your data on our behalf and are bound by their own privacy policies:
| Service | Purpose | Data Shared |
|---|---|---|
| Google Sheets / Workspace | Storing form submissions and project records | Name, email, phone, enquiry details |
| WhatsApp (Meta) | Client communication | Phone number, messages |
| Google Analytics | Website analytics | Anonymised usage data, IP (anonymised) |
| Google Ads | Advertising performance tracking | Anonymised conversion events |
| Payment Gateways (Razorpay / PayU / Stripe) |
Processing payments | Name, billing address, transaction amount |
We do not sell your personal data to any third party, ever. Data is only shared with the parties listed above and only to the extent necessary to provide our services.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policy of any site you visit.
Your Rights
You have the following rights with respect to your personal data. To exercise any of these rights, please contact us at admin@pandorawebstudio.com. We will respond within 30 days.
👁️ Right to Access
Request a copy of the personal data we hold about you.
✏️ Right to Rectification
Ask us to correct any inaccurate or incomplete data.
🗑️ Right to Erasure
Request deletion of your data where there is no legitimate reason for us to keep it.
⏸️ Right to Restriction
Ask us to restrict processing of your data in certain circumstances.
📦 Right to Portability
Receive your data in a structured, machine-readable format.
🚫 Right to Object
Object to processing based on legitimate interests or for direct marketing.
If you have given consent for us to send you marketing communications, you may withdraw that consent at any time by clicking "unsubscribe" in any email or by contacting us directly.
Children's Privacy
Our services are intended for individuals aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that we have collected data from a minor without parental consent, we will delete it promptly.
If you believe we have inadvertently collected data from a minor, please contact us immediately at admin@pandorawebstudio.com.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will update the "Last updated" date at the top of this page.
For significant changes, we will notify active clients by email. We encourage you to review this page periodically to stay informed about how we protect your information.
Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us through any of the following channels. We aim to respond to all privacy-related enquiries within 5 business days.
🏢 Registered Address
Pandora Web Studio
Jamshedpur, Jharkhand
India